![]() This is a great place to get support, find answers and tips, If I go to the print tab it tells me to install the printer and then I start all over again.Ĭould you please give me some advice as if I can't get it to work I'll have to return it. If I open the HP Smart app the printer shows up and if I go to printer settings and printer reports it allows me to pring a demo page or status report. The printer shows up under the devices but says unavailable. I have disabled services on systemn configuration and stopped my firewall (Mcafee). removed device, removed all drivers using printui.exe /s. I have been through the forums and followed all of the advice given, removed all programs related to the printer. I tried insatlling it on my HP laptop runing the same version of Windows and it installed fine and works. I have followed all of the instructions but to no avail. However at the next stage it says it is unable to detect a printer on the network! When running the installation software it detects the networked printer and diplays the correct address as displayed on the printers screen. I've connected it to my network via an ethernet cable. I am trying to install my new printer and have been unable to get it working.
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